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15.
Attempt
to
read
the
disc
by
typing
dir
C:
(the
Multi-Burner
Plus
is
drive
C
because
it
is
the
only
device
that
is
connected
to
the
IDE
port.)
–
If
the
computer
is
able
to
read
the
disc,
a
conflict
probably
exists
with
one
of
the
devices
that
are
installed
on
your
computer.
You
need
to
resolve
this
device
driver
conflict.
Check
the
configuration
jumper
settings
for
the
other
devices
or
refer
to
our
device
documentation.
–
If
you
are
unable
to
access
the
disc,
you
might
have
a
hardware
problem.
If
the
Multi-Burner
Plus
still
does
not
read
the
data
disc,
the
Multi-Burner
Plus
might
be
defective.
Go
to
Appendix
D,
“Service
and
Support,”
on
page
D-1.
v
The
disc
cannot
be
read.
Take
the
following
actions:
1.
The
disc
might
be
dirty;
clean
it
as
described
in
“Handling
and
caring
for
a
disc”
on
page
2-10.
2.
The
disc
might
be
defective;
try
another
disc.
3.
The
disc
is
not
ISO-9660,
High
Sierra
Group
(HSG),
or
Universal
Disc
Format
(UDF)
compatible.
Check
with
your
place
of
purchase.
v
There
is
no
sound
from
the
disc.
1.
Check
that
you
are
not
using
a
data
CD.
2.
Adjust
the
audio-adapter
volume
control.
See
the
documentation
that
comes
with
your
audio
adapter
and
audio-CD
player
program.
3.
Enable
digital
audio
extraction.
For
more
information,
see
“Enabling
digital
audio
extraction”
on
page
C-2.
v
You
receive
an
error
message.
Take
the
following
actions
for
these
common
error
messages:
–
CDR-103
The
disc
in
the
Multi-Burner
Plus
is
not
High
Sierra,
ISO
9660,
or
UDF
format.
The
Multi-Burner
Plus
does
not
support
the
media.
–
CDR-101
A
″not
ready
reading
the
drive″
situation
occurs
when
you
try
to
access
the
Multi-Burner
Plus
before
the
drive
is
ready.
The
busy
indicator
lights
when
you
attempt
to
access
the
drive
after
loading
a
disc
into
the
loading
tray.
Wait
until
the
busy
indicator
is
no
longer
lit
before
attempting
to
access
the
drive.
v
The
Multi-Burner
Plus
does
not
operate
and
will
not
allow
the
disc
to
eject.
You
will
need
to
manually
eject
the
disc.
Refer
to
“Manually
ejecting
a
disc”
on
page
2-7.
v
Your
Multi-Burner
Plus
showed
up
in
My
Computer
until
you
added
additional
software,
but
is
no
longer
in
My
Computer
1.
Uninstall
all
CD
recording
related
software,
including
Windows
Media
Player.
2.
Delete
the
registry
value
found
at
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-
BFC1-08002BE10318}
name
″LowerFilters″
and
reboot
the
system.
3.
Reinstall
all
CD
related
software,
starting
with
Media
Player
9.
Appendix
B.
Problem
solving
B-3