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Troubleshooting
If you have a problem setting up or using the monitor, you might be able to solve it yourself. Before calling IBM you should try
the suggested actions that are appropriate to your problem.
Problem Suggested action
Screen is blank and
power indicator is
off.
• Check monitor power switch
is on.
• Check wall mains outlet is
switched on.
• Check power cord is firmly
plugged into the monitor and
the mains outlet.
• If the power cord plug has a
removable fuse, replace it.
• Try another power cord.
• Try another mains outlet.
Screen is blank and
power indicator is
green.
• Adjust brightness and
contrast.
• Check the signal cable is
firmly connected to the
computer.
• Check no pins are bent in the
signal cable connector.
• Disable DDC and restart
your computer (See
Page 14.)
Screen is green.
• Disable DDC and restart
your computer (See
Page 14.)
Screen is blank and
power indicator is
flashing between
green and amber.
• The monitor is in Power
Management Stand-by or
Suspend state. Press any
key on the keyboard or move
the mouse to restore
operation.
• Check the signal cable is
firmly connected to the
computer.
• Check no pins are bent in the
signal cable connector.
Screen is blank and
power indicator is
amber.
• Check that the computer is
turned on.
• The monitor is in Power
Management Off state. Press
any key on the keyboard or
move the mouse to restore
operation.
• Check the signal cable is
firmly connected to the
computer.
• Check no pins are bent in the
signal cable connector.
Problem Suggested action
use.doc Page 16 Sunday, July 16, 1995 3:45 PM