Filter
Top Products
23
Further Help
Product warranty and support information
The following information describes the technical support that is available for your product,
during the warranty period or throughout the life of the product. Refer to your IBM Statement of
Limited Warranty for a full explanation of IBM warranty terms.
Warranty information on the World Wide Web
The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/
machine_warranties/ contains a worldwide overview of the IBM Limited Warranty for IBM
Machines, a glossary of terms used in the Statement of Limited Warranty, Frequently Asked
Questions (FAQ), and links to Product Support Web pages. The IBM Statement of Limited
Warranty is available from this Web site in 29 languages in Portable Document Format (PDF).
Online technical support
Online technical support is available during the life of your product. Online assistance can be
obtained through the Personal Computing Support Web site and the IBM Automated Fax
System.
During the warranty period, assistance for replacement or exchange of defective components
is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled
to service at your location. Your technical support representative can help you determine the
best alternative.
Telephone technical support
Installation and configuration support through the IBM HelpCenter« will be withdrawn or made
available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from
marketing. Additional support offerings, including step-by-step installation assistance, are
available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
· Option name
· Option number
· Proof of purchase
· Computer manufacturer, model, serial number (if IBM), and manual
· Exact wording of the error message (if any)
Online technical support
IBM Personal Computing Support Web site http://www.ibm.com/pc/support
IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)