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INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network (V-CAN)
V-CAN User Guide 12 vcan@us.ibm.com
Once the applicant signs the application, s/he may print or request a mailed copy of the application
packet. This packet will contain a summary of the online application responses, a case-specific, bar-
ocument Coversheet and a Summary of Rights and Responsibilities. The applicant will submit
2.1. Call Center
Another way to ap d Stamps and Health Coverage is to start an
e. The process for starting an application
applicant begins an application by answering screening questions about household members,
the phone with a Call Center Representative. The
er the phone and will
ning, the FSSA Service
plicant.
ail. The application packet will contain the
partially-completed ce, Indiana Application for Assistance signature
mmary of Rights and Responsibilities. The applicant will sign the
signature page and submit it with copies of supporting documents to
th l DFR office.
2.1.5 Pa
If pre a blank paper application at a local DFR office or at a V-CAN Access
Point tion are below:
per Application Ö Signature Page
o to www.in.gov/fssa
Click the "Apply For Benefits/Manage Your Benefits" button
Select your county
Click "Start Here" (or "Versión en Español" for Spanish)
Click "Apply for Benefits"
Select program(s) – TANF, Food Stamps, Health Coverage
Enter name and address of applicant
Click "Print Application”
Step 2: Sign and Submit Paper Application
When an applicant completes the application, s/he will need to sign the Indiana Application for
Assistance signature page and submit it with copies of supporting documents to the FSSA Service
Center or local DFR office.
coded D
copies of supporting documents to the FSSA Service Center or local DFR office.
4
ply for Cash Assistance (TANF), Foo
application over the phone with a Call Center Representativ
through the Call Center is outlined below:
Call Center Ö Mail Ö Paper Application
answers screening questions with a Call Center Representative Step 1: Applicant
An
relationships, resources, income and expenses over
Call Center Representative will complete the screening with the applicant ov
discuss the screening results with the applicant. Upon completion of the scree
Center mails a partially-completed application and application packet to the ap
Step 2: Applicant completes, signs and submits application
An applicant receives the application packet in the m
Indiana Application for Assistan
page, Document Coversheet and Su
Indiana Application for Assistance
e FSSA Service Center or loca
per Application
ferred, applicants can print
location. The steps for printing a blank paper applica
Pa
Step 1: Print and Complete Paper Application
G