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INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network (V-CAN)
V-CAN User Guide 5 vcan@us.ibm.com
2.1
w system. Applicants can complete
application, start an application over the phone with a Call Center
application or through
ts.
2.1.1
after modernization starting with each entry point
(i.e., toll-free line, local DFR office and Internet) and how an application and supporting documents are
submitted and processed. This diagram can be used as a reference for V-CAN members who assist
clients with the application process.
Figure 1: Public Assistance Application Process After Modernization
2. Applying for Benefits in the New System
Applying for Benefits Overview
There are several ways applicants can apply for benefits in the ne
an Internet screening and online
Representative, or apply at a local DFR office using a computer, phone, paper
an in-person interview. This section highlights each method of applying for benefi
Application Process After Modernization
The diagram below shows the application process