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INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network (V-CAN)
6. Appendix
6. 1 s
s several quick reference cards that V-CAN members can use when assisting
quick, easy reference
6.1.
Contacts list contains helpful phone numbers and website addresses for Indiana
public assistance programs. The Public Assistance Contacts sheet can be cut out and placed by a
d website addresses. Alternatively,
ts providing access to a phone can use this card as an insert in the Call Center Tip
ard is located on page
t.
ter Main Menu
The Call half of your clients. These
cards pro 7am – 7pm local time or
when sin utomated system. This card can be cut out and posted next to a phone for
ck refe nce or in the Call Center Tip Stand provided to V-CAN Access Points. The Call Center Main
u card is located on page 24 of the V-CAN User Guide.
Quick Reference Card
The appendix contain
applicants and clients. V-CAN members can cut out these reference cards for a
to helpful contacts and information.
1 Public Assistance Contacts
The Public Assistance
phone for quick reference to commonly used phone numbers an
V-CAN Access Poin
Stand if the information suits your clients’ needs. The Public Assistance Contacts c
23 of the V-CAN User Guide.
NOTE: This list is not inclusive of all organizations that V-CAN members may contac
6.1.2 Call Cen
Center Main Menu card can be used when working with or on be
vide the main menu options when contacting the Call Center from
the after-hours a u g
requi
Men
The Call Center Main Menu is subject to change. Please check the FSSA website
at
www.in.gov/fssa
, click “Eligibility Modernization” and “Communications” for
updates to this menu.
V-CAN User Guide 30 vcan@us.ibm.com