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RAD-Series 7.1 Getting Started Guide
Interlink Networks, Inc. Page 21
Technical Support
Web Site
In addition to our printed product documentation, we offer free and unlimited support information
on our web site. Visit the Frequently Asked Questions page at:
http://www.interlinknetworks.com/support/faq7-1.htm
You’ll find a continuously updated list of solutions to common problems, instructions for
advanced configuration tasks, and inter operability information.
Help Desk
RAD-Series software is covered for a 30-day warranty period. During this time, you may contact
our Help Desk for technical support at no additional charge.
To extend technical support beyond the 30-day warranty period, you can purchase a Software
Maintenance Plan. Send an e-mail to:
sales@interlinknetworks.com
If you can’t find the solution to your problem in our documentation or on the web site, and you’re
covered by a maintenance plan or the 30-day warranty, you can:
•E-mail support@interlinknetworks.com
• Phone 734-821-1222, Monday through Friday, 8:30 a.m. to 5:30 p.m. EST
(except US holidays)
Be ready to provide the following information when you contact us:
• Version number of the AAA Server that you are using
• Operating system and its version
• Company name of licensee
Please don’t e-mail any unsolicited log file or configuration file snippets longer than one hundred
lines. We’ll let you know if we need more information.