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18 PB41 Printer Quick Start Guide
cleanser, chemicals or scrubbing pads, as your printer’s finish
could become marked.
Troubleshooting
Paper Loading Problems
If the paper feed mechanism does not feed correctly on the first
part of a new paper roll, remove two to three feet of paper from
theoutsideoftheroll.Thelengthofpaperrollscanvarybyas
much as five feet, making the roll too thick for the printer to
accommodate.
If the printer is out of paper (or the paper release lever is in the
up position) this condition interrupts a batch of receipts, and
the printer suspends operation until the c ondition is fixed. The
printer continues to communicate with the mobile computer as
long as it does not “time out.”
Once the printer is operational, the suspended print batch (if
any) continues to print, ensuring that all receipts are properly
printed.
Not Printing
1 Print a self-test. If the self-test will not print, check battery
voltage by plugging the printer into a wall outlet using the
AC adapter. Repeat the self-test, and check the Battery Volt-
age print out. Charge battery if necessary or replace.
Note: If the battery is depl eted, it may take 5-10
minutes of charging before the printer can print a
self-test.
2 M ake sure the paper is properly installed (with lever closed).
3 Turn the print head knob to ensure that paper is not
jammed.
4 Chec k cable co nnec tions. Make sure the modular connector
is inserted and clipped in.
5 Check to see if your cable has been damaged by excessive
pulling.Acablemayalsobedamagedifitisbentatsharp
angles.
6 Us e only the recommended battery pack for the printer.
7 Printer will not print on wrong side of paper. Re-load if nec-
essary.