Obtaining Documentation
To obtain the most current version of all Juniper Networks technical documentation,
see the products documentation page on the Juniper Networks web site at
http://www.juniper.net/techpubs.
To order printed copies of this guide and other Juniper Networks technical documents,
or to order a documentation CD, which contains this guide, contact your sales
representative.
Copies of the Management Information Bases (MIBs) available in a software release
are included on the documentation CDs and at http://www.juniper.net/.
Documentation Feedback
We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can send your comments to
techpubs-comments@juniper.net, or fill out the documentation feedback form at
http://www.juniper.net/techpubs/docbug/docbugreport.html. If you are using e-mail, be sure
to include the following information with your comments:
■ Document name
■ Document part number
■ Page number
■ Software release version (not required for Network Operations Guides [NOGs])
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support
contract, or are covered under warranty, and need postsales technical support, you
can access our tools and resources online or open a case with JTAC.
■ JTAC policies- For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf.
■ Product warranties- For product warranty information, visit
http://www.juniper.net/support/warranty/.
■ JTAC Hours of Operation- The JTAC centers have resources available 24 hours a
day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
xviii ■ Obtaining Documentation
SRX210 Services Gateway Hardware Guide