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Solving Other Problems
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Solving Other Problems
Symptom Cause Solution
Printer
power is not
on.
The power cord is not
correctly plugged into
the outlet.
Turn off the printer, confirm that the
power cord is correctly plugged into the
outlet, and then turn on the printer.
Something is wrong
with the outlet con-
nected to the printer.
Plug another electrical appliance into
the outlet and see whether it operates
properly.
The power switch is
not correctly turned
on (I position).
Turn the power switch off (O position),
then turn it back to the on (I position).
The printer is con-
nected to an outlet
with a voltage or fre
-
quency that does not
match the printer
specifications.
Use a power source with the specifica-
tions listed in appendix A, “Technical
Specifications.”
The control
panel dis-
plays X LOW
much sooner
than
expected.
One of the toner car-
tridges may be defec-
tive.
Remove the toner cartridges and check
each for damage. If one or more is
damaged, replace it.
You printed with
heavy toner cover
-
age.
See specifications in Appendix A.
You can’t
print the con-
figuration
page.
The tray is empty. Check that at least Tray 1 is loaded
with media, in place, and secure.
The printer’s covers
aren’t closed
securely.
Make sure the covers are closed
securely. Close all covers gently to
avoid jarring the printer.
There is a media
misfeed.
Clear the media misfeed.