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LaCie 2big Triple
User Manual
page 33
Contacting Customer Support
Before You Contact Technical Support■
Read the manuals and review section 4. Troubleshooting.
Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of
the cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your
LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your
computer and that you have the following information on hand:
1.
2.
5. Contacting Customer Support
Information Where to Find Information
1. LaCie hard drive serial number Located on a sticker at the back of drive or on the original packaging
3. Macintosh/PC model
Mac users: Click on the Apple icon in the menu bar and select
About This Mac.
Windows users: Right click My Computer and select Properties
> General.
4. Operating system version
5. Processor speed
6. Computer memory
7. e brands and models of other internal and external
peripherals installed on your computer
Mac users: Click on the Apple icon in the finder bar and select
About This Mac. Select More Info... e Apple System Profiler
will launch and will list your internal and external peripherals.
Windows users: Right click My Computer and select Properties
> Hardware.