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LaCie Rugged Hard Disk • De s i g n b y ne i l Po u l t o n Contacting Customer Support
User Manual page 26
Contacting Customer Support5.
Before You Contact Technical Support
Read the manuals and review section 1. 4. Troubleshooting.
Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are 2.
correctly and securely attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work
properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the fol-
lowing information on hand:
Information Where to Find Information
LaCie hard drive serial number Located on a sticker at the back of drive or on the original packaging
Macintosh/PC model
Mac users: Click on the Apple icon in the menu bar and select About
This Mac.
Windows users: Right click My Computer and select Properties >
General.
Operating system version
Processor speed
Computer memory
The brands and models of other internal and external
peripherals installed on your computer
Mac users: Click on the Apple icon in the finder bar and select About
This Mac. Select More Info... The Apple System Profiler will launch
and will list your internal and external peripherals.
Windows users: Right click My Computer and select Properties >
Hardware.