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Troubleshooting Problems and Error Messages
B - 1
B - Troubleshooting
This Appendix discusses how to diagnose and Þx errors quickly yourself
without having to contact a dealer or Lantronix. It will help to connect a
terminal to the serial port while diagnosing an error to view any summary
messages that will be displayed.
NOTE: When troubleshooting, always ensure that the physical
connections (power cable, network cable, and serial cable) are
secure.
NOTE: Some unexplained errors may be caused by duplicate IP
addresses on the network. Make sure that your MSS IP address
is unique.
B.1 Problems and Error Messages
Problem situations and error messages are listed in Table -B-1. If you cannot
Þnd an explanation for your problem, try to match it to one of the other
errors. If you cannot remedy the problem, contact your dealer or Lantronix
Technical Support.
Table B-1: Problems and Error Messages
Problem/Message Error Remedy
The MSS is connected
to a power source,
but there is no LED
activity.
The unit or its power supply
is damaged.
Contact your dealer or Lantronix
Technical Support for a
replacement.
The MSS is unable to
complete power-up
diagnostics.
This generally indicates a
hardware fault. Either the
OK or Serial LED will be
solid red for three seconds,
followed by one second of
another color.
Note the blinking LED and its
color, then contact your dealer or
Lantronix Technical Support. The
MSS will not be operational until
the fault is Þxed.