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Support Information
Lathem offers technical support on a per incident basis. Calls for support after the first 30
days are chargeable per incident. Support Agreements are available that enable you to
unlimited technical support, no charge upgrades and next day shipment of replacement
hardware depending on the Agreement selected.
When calling Lathem for technical support, please have the software version number,
serial number, and support agreement number or credit card number if not covered by a
support agreement and details of the problem ready to give to the support agent.
Getting Help
If you need help with your PayClock, there are several ways to find answers to your
questions: 1) consult the on-line help in your software, 2) check the Troubleshooting
section in this manual or 3) contact Lathem’s technical support group.
To reach Lathem technical support group through the Internet, go to
www.lathem.com/support.aspx and click on the link to Technical Support.
Support Agreements
Lathem offers a hassle-free support agreement for your peace of mind. You can call
our sales department for more details and pricing on this support plan.
With the Support Plan Without the Support Plan
Unlimited telephone support Calls for support after the first 30 days from
purchase are billed for each incident
Free software updates and version upgrades You must purchase any software upgrades
We send you an exchange clock next day
shipping if yours goes down or is damaged
You must send in your clock for repair
Repairs on faulty parts and workmanship After the standard warranty period, charges
apply for repairs to damaged or defective parts
Lathem Time Corporation
200 Selig Drive SW
Atlanta, GA 30336
404-691-0405
Document Number USG0037I