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PC400 Terminal Installation & User’s Guide - 29
Problem: When an employee swipes a badge the terminal displays --ACCESS DENIED--
Reason
: The badge is rejected due to the employee’s schedule.
Solution: Assign a schedule through the software that will allow the employee to
punch at this time.
Reason
: The badge is rejected due to the employee’s schedule.
Solution: Have a supervisor override the schedule lock. See page 15 of this manual.
Problem: The terminal is not communicating with the computer
Reason
: The communication cable is unplugged or defective.
Solution: Confirm cable is tested and plugged into both ends
(Make sure the cable is wired as outlined in the wiring diagram)
Reason
: Communication settings for the clock do not match the settings in the
software
Solution: Refer to the section “Setup the Clock” for setup directions
Problem: Occasionally a static discharge causes my terminal to lock up
Reason
: The terminal is in an area that is subject to abnormally high static
discharges
Solution: Connect a ground wire to the ground screw (green screw near lock
mechanism) on the back box, and then secure the ground wire to the
nearest Earth ground.
Power
Supply
Ground screw
and ground wire
attached to back
box
Note: If the closest earth
ground is the outlet where
the PC400’s power supply
is to be plugged in, you
may want to use tie wraps
to secure the ground wire
to the cable of the power
supply; see Figure 13
If there is a more
convenient earth ground
location then secure the
wire there.
Figure 13