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Appendix B. Service and Support
The following information describes the technical support that is available for your product, during the
warranty period or throughout the life of the product. Refer to your Lenovo Statement of Limited
Warranty for a full explanation of Lenovo warranty terms.
Online technical support
Online technical support is available during the life of your product through the Lenovo Support Web
site at http://www.lenovo.com/think/support.
During the warranty period, assistance for replacement or exchange of defective components is available.
In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your
location. Your technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the Customer Support Center will be withdrawn or made
available for a fee, at Lenovo’s discretion, 90 days after the option has been withdrawn from marketing.
Additional support offerings, including step-by-step installation assistance, are available for a nominal
fee.
To assist the technical support representative, have available as much of the following information as
possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number, and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If
possible, be at your computer. Your technical support representative might want to walk you through
the problem during the call.
For a list of Service and Support phone numbers, see “Worldwide telephone list” on page D-14. Phone
numbers are subject to change without notice. For the most current phone numbers, go to
http://www.lenovo.com/think/support and click Support phone list. If the number for your country or
region is not listed, contact your reseller or Lenovo marketing representative.
© Lenovo 2006. Portions © IBM Corp. 2003. B-1