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Strategy for replacing FRUs for CTO, CMV, and GAV products
Product definition
Dynamic Configure To Order (CTO)
This provides the ability for a customer to configure a Lenovo solution
from an eSite, and have this configuration sent to fulfillment, where it is
built and shipped directly to the customer. The machine label, PC
Entitlement Warehouse (PEW), eSupport, and the HMM will include these
products as the 4-digit machine type (MT) and 3-digit model, where model
= ’CTO’ (Example: 8129-CTO).
Custom Model Variant (CMV)
This is a unique configuration that has been negotiated between Lenovo
and the customer. A unique 4-digit MT and 3-digit model is provided to
the customer to place orders (Example: 8129-W15). A CMV is a special bid
offering. Therefore, it is NOT generally announced.
v The machine type model (MTM) portion of the machine label is the
4-digit MT and 3-digit model, where model = ’CTO’ (Example:
8129-CTO). The PRODUCT ID portion of the machine label is the 4-digit
MT and 3-digit CMV model (Example: 8129-W15).
v The PEW record is the 4-digit MT and 3-digit model, where model =
’CTO’ (Example: 8129-CTO).
v eSupport will show both the CTO and CMV machine type models
(Example: 8129-CTO and 8129-W15 will be found on the eSupport site.)
v The HMM will have the 4-digit MT and 3-digit CTO model only
(Example: 8129-CTO). Again, CMVs are custom models and are not
found in the HMM.
General
Announce Variant (GAV)
This is a standard model (fixed configuration). GAVs are announced and
offered to all customers. The MTM portion of the machine label is a 4-digit
MT and 3-digit model, where model = a “fixed model number”, not ’CTO’
(Example: 8129-F1U). Also, PEW, eSupport, and the HMM will list these
products under the same fixed model number.
FRU Identification for CTO, CMV, and GAV products
There are three information resources to identify which FRUs are used to support
CTO, CMV, and GAV products. These sources are PEW, eSupport, and the HMM.
Using PEW
v PEW is the primary source for identifying FRU part numbers and FRU
descriptions for the key commodities for CTO, CMV and GAV products at a MT
- serial number level. An example of key commodities are hard disk drives,
system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory.
v Remember, All CTO and CMV products are loaded in PEW under the 4-digit
MT and 3-digit model, where model = ’CTO’ (Example: 8129-CTO). GAVs are
loaded in PEW under the 4-digit MT and 3-digit model, where model = a “fixed
model number”, not ’CTO’ (Example: 8129-F1U).
v PEW can be accessed as follows:
1. Point your browser to http://w3-3.ibm.com/pc/entitle.
2. Under PEW Home, click Machine Lookup.
3. Under Machine Lookup, click Warranty Information.
2 Hardware Maintenance Manual