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Appendix A. Getting help and service
If you need help, service, technical assistance, or just want more information about Lenovo
computers, you will find a wide variety of sources available from Lenovo to assist you. This
section contains information about where to go for additional information about Lenovo
computers, what to do if you experience a problem with your computer, and whom to call for
service should it be necessary.
Microsoft Service Packs are the latest software source for Windows product updates. They are
available by means of a Web download (connection charges may apply) or from a disc. For more
specific information and links, go to the Microsoft Web site at http://www.microsoft.com
.
Lenovo offers Up and Running technical assistance with installation of, or questions related to,
Service Packs for your Lenovo-preinstalled Microsoft Windows product.
Getting help on the Web - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo
computers and support. The address for the Lenovo home page is
http://consumersupport.lenovo.com
.
You can find support information for your Lenovo computer at
http://consumersupport.lenovo.com
. Research this Web site to learn how to solve problems,
find new ways to use your computer, and learn about options that can make working with your
Lenovo computer even easier.
Calling the customer support center
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If you have tried to correct the problem yourself and still need help, during the warranty period,
you can get help and information by telephone through the customer support center. The
following services are available during the warranty period:
• Problem determination - Trained personnel are available to assist you with determining if you
have a hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware
under warranty, trained service personnel are available to provide the applicable level of
service.
• Engineering change management - Occasionally, there might be changes that are required
after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make
selected Engineering Changes (ECs) available that apply to your hardware.
The following items are not covered:
• Replacement or use of parts not manufactured for or by Lenovo or non warranted parts
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs