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Appendix C. Lenovo limited warranty
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If required, your Service Provider will provide repair or exchange service depending on the type of
warranty service specified for your product and the available service. Scheduling of service will
depend upon the time of your call, parts availability, and other factors.
Types of warranty service
1 Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU
information and replacement instructions are shipped with your product and are available from
Lenovo at any time upon request. CRUs that are easily installed by you are called Self-service
CRUs, while Optional-service CRUs may require some technical skill and tools. Installation of
Self-service CRUs is your responsibility. You may request that a Service Provider install
Optional-service CRUs under one of the other types of warranty service designated for your
product. An optional service offering may be available for purchase from Lenovo to have
Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in
the publication that ships with your product or at www.lenovo.com/CRUs
. The requirement to
return a defective CRU, if any, will be specified in the materials shipped with a replacement
CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a
container will be included with the replacement CRU; and 2) you may be charged for the
replacement CRU if your Service Provider does not receive the defective CRU within thirty (30)
days of your receipt of the replacement.
2 On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the product at your
location. You must provide a suitable working area to allow disassembly and reassembly of the
Lenovo product. For some products, certain repairs may require your Service Provider to send
the product to a designated service center.
3 Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated
service center, with shipping arranged by your Service Provider. You are responsible for
disconnecting the product. A shipping container will be provided to you for you to return your
product to a designated service center. A courier will pick up your product and deliver it to the
designated service center. Following its repair or exchange, the service center will arrange the
return delivery of the product to you.
4 Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a
designated service center, with delivery or shipping arranged by you. You are responsible to
deliver or mail, as your Service Provider specifies, (prepaid by you unless specified otherwise)
the product, suitably packaged to a designated location. After the product has been repaired or
exchanged, it will be made available for your collection. Failure to collect the product may result
in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the product
will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise.