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Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the Leve-
lOne Broadband VPN Gateway and some possible solutions to them. If you follow the
suggested steps and the LevelOne Broadband VPN Gateway still does not function properly,
contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to the LevelOne Broadband VPN Gateway to configure
it.
Solution 1:
Check the following:
• The LevelOne Broadband VPN Gateway is properly installed, LAN
connections are OK, and it is powered ON.
• Ensure that your PC and the LevelOne Broadband VPN Gateway are on
the same network segment. (If you don't have a router, this must be the
case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
• If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus com-
patible with the LevelOne Broadband VPN Gateway 's default IP
Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
LevelOne Broadband VPN Gateway.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
• Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed (Static) IP Address, check the Network
Mask, Default gateway and DNS as well as the IP Address.
• If the PCs are configured correctly, but still not working, check the
LevelOne Broadband VPN Gateway. Ensure that it is connected and
ON. Connect to it and check its settings. (If you can't connect to it,
check the LAN and power connections.)
• If the LevelOne Broadband VPN Gateway is configured correctly,