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All-In-One has a paper jam
1 Follow the instructions on the screen for clearing the paper jam.
2 Make sure you are using paper designed for an inkjet printer. For a list of
recommended papers, see page 9.
3 Make sure you are loading the paper correctly. For more information, see
page 10.
4 Make sure the paper guide is against the left edge of the paper. For more
information, see page 10.
Scanning, copying, and faxing
troubleshooting
Scanning was not successful
The software may not be installed properly. Follow the instructions for “All-In-One
is not communicating with the computer” on page 15.
Scanning or using a scanned image with a software
program takes a long time or freezes the computer
Lower the scanning resolution. Scanning resolution is much different than
printing resolution and is generally set much lower. To change the scanning
resolution:
1 Open the Lexmark All-In-One Center. For help, see page 5.
2 From the Scan section, click See More Scan Settings.
3 Click Display Advanced Scan Settings.
4 From the Scan tab of Advanced Scan Settings, enter a lower scan
resolution.
Edge of the copy does not print
• Make sure the original item is properly oriented on the glass. For more
information, see page 11.
• Make sure the area you want to copy is not larger than the printable area of
the page. Apply the Fit-to-page feature. To apply the Fit-to-page feature:
1 Open the Lexmark All-In-One Center (see page 5).
2 From the Copy section, click See More Copy Settings.
3 From the Reduce/Enlarge section, click the second button, and then select
Fit to page from the corresponding drop-down menu.
4 Copy your document again.
Copy button on the control panel does not work
• Make sure the computer is on. The computer must be on in order for the All-
In-One to work.
• Make sure you properly installed the software. For help, refer to the setup
documentation. The software must be installed for the copier to work.
Fax function does not work
• Make sure the computer and the All-In-One are on.
• Make sure the computer is connected to a phone line. A phone connection
is required for faxing to function.
• The memory may be full. Wait until the faxes in memory have been sent, and
then send the current fax again.
Removing and reinstalling the software
If the All-In-One software is not functioning properly or a communications error
message appears when you try to use the All-In-One, you may need to remove,
and then reinstall the printer software.
1 From the desktop, click Start Programs Lexmark 1200 Series
Uninstall Lexmark 1200 Series.
Note: If Uninstall is not an option on the menu, see “All-In-One is not
communicating with the computer” on page 15.
2 Follow the instructions on the computer screen to remove the All-In-One
software.
3 Restart the computer before reinstalling the software.
4 Insert the CD and follow the instructions on the computer screen to install
the software. For help, refer to the setup documentation.