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Diagnostic information 2-5
4413-XXX
Scanner problems
Paper feed problems
Symptom Action
Light does not turn on Go to the “CIS assembly service
check” on page 2-8.
• Scanned images are faded, or
colors are dull, blurry or fuzzy.
Images are slanted or crooked
and the straight lines in the
image appear to be jagged or
uneven.
• Blank copies
Go to the “Scan/copy quality
service check” on page 2-17.
• Scanner motor does not run
• Document sensor does not
work
Go to the “Scanner motor with
gear assembly service check” on
page 2-9.
Go to the “Control panel
problems” on page 2-3.
• CIS white roller assembly slips
• Paper does not feed correctly
Go to the “Paper path service
check” on page 2-13.
Symptom Action
• Fails to pick paper
• Picks more than one sheet of
paper
• Picks paper but fails to feed
• Paper jams
• Paper fails to exit
• Noisy paper feed
Go to the “Paper feed service
check” on page 2-11.
Envelopes fail to feed Go to the “Paper feed service
check” on page 2-11.
Paper skews Go to the “Paper path service
check” on page 2-13.