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RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.
REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 14 for more information.
If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the
cartridges again.
2 Load plain paper.
3 From the printer control panel, press .
4 Press the arrow buttons to scroll to Maintenance, and then press .
5 Press the arrow buttons to scroll to Deep Clean Printhead, and then press .
A cleaning page prints.
6 Press the arrow buttons to scroll to Align Printer, and the press .
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE
If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press to wake up the
printer.
Troubleshooting
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