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Basic Troubleshooting
WorkCentre Pro 665/685/765/785 5-1
5 Basic Troubleshooting
Calling for Service
If you have an error with the machine which you are unable correct
using this troubleshooting section here or using System
Administrator’s Guide on the CD-ROM, please contact the customer
Support Center. Before calling, please have the serial number of the
machine available and any messages that are displayed.
Contact the support centre at the following telephone number:
USA - 1-800-821-2797
Canada - 1-800-939-3768
Europe - Refer to the Warranty Pack provided with your machine for
your support centre telephone number.
South America and the rest of the world - Please contact your
local service provider.
Paper Jam
If a paper jam occurs during a reception or copying operation, the
message “PAPER JAM XX” is displayed. If this occurs, follow the
procedure below.
The code number "XX" indicates the location where the paper jam
has occurred as shown in the table below.
Code Location
10 In the 1st Paper Tray
20 In the Optional 2nd Paper Tray
30 In the Optional 3rd Paper Tray
50 In the Optional Bypass Tray
80 In the paper feed area
90 In the paper exit area