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Appendix A: Troubleshooting
Common Problems and Solutions
ADSL2 Gateway with 4-Port Switch
• For Netscape 4.7 or higher:
1. Start Netscape Navigator, and click Edit, Preferences, Advanced, and Proxies.
2. Make sure you have Direct connection to the Internet selected on this screen.
3. Close all the windows to finish.
11. To start over, I need to set the Gateway to factory default.
Hold the Reset button for 10 seconds and then release it. This will return the Internet settings, password,
forwarding, and other settings on the Gateway to the factory default settings. In other words, the Gateway will
revert to its original factory configuration.
12. I need to upgrade the firmware.
In order to upgrade the firmware with the latest features, you need to go to the Linksys international website
and download the latest firmware at www.linksys.com/international.
• Follow these steps:
1. Go to the Linksys international website at http://www.linksys.com/international and select your
region or country.
2. Click the Products tab and select the Gateway.
3. On the Gateway’s webpage, click Firmware, and then download the latest firmware for the Gateway.
4. To upgrade the firmware, follow the steps in the Administration section found in “Chapter 5:
Configuring the Gateway.”
13.The firmware upgrade failed, and/or the Power LED is flashing.
The upgrade could have failed for a number of reasons. Follow these steps to upgrade the firmware and/or
make the Power LED stop flashing:
• If the firmware upgrade failed, use the TFTP program (it was downloaded along with the firmware). Open
the pdf that was downloaded along with the firmware and TFTP program, and follow the pdf’s
instructions.
• Set a static IP address on the computer; refer to “Problem #1, I need to set a static IP address.” Use the
following IP address settings for the computer you are using:
IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
• Perform the upgrade using the TFTP program or the Gateway’s web-based utility through its
Administration tab.
14. My DSL service’s PPPoE is always disconnecting.
PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a
period of inactivity, just like a normal phone dial-up connection to the Internet.
• There is a setup option to “keep alive” the connection. This may not always work, so you may need to re-
establish connection periodically.