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Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G Range Expander
How do I avoid interference?
Using multiple access points on the same channel and in close proximity to one another will generate
interference. When employing multiple access points, be sure to operate each one on a different channel
(frequency).
How do I reset the Range Expander?
Press the Reset button on the back of the Range Expander for about ten seconds. This will reset the unit to its
default settings.
How do I resolve issues with signal loss?
There is no way to know the exact range of your wireless network without testing. Every obstacle placed
between points in a network will create signal loss. Leaded glass, metal, concrete floors, water and walls will
inhibit the signal and reduce range. Start with your access point and your wireless PC in the same room and
move it away in small increments to determine the maximum range in your environment.
You may also try using different channels, as this may eliminate interference affecting only one channel.
Also, due to FCC regulations, more power may be transmitted, using 802.11a, on channels 52, 56, 60 and 64,
than on the lower channels. Lastly, check the Advanced tab of the Web-Based Utility and make sure that FULL
is selected in the Transmission Rate field.