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28 Chapter 4 Warranty & Tech Support
Chapter 4 Warranty & Tech Support
Product Warranty
MAGMA PCI Expansion Systems carry a one-year warranty against
defects in materials or workmanship from the date of shipment to the
original purchaser. Any products found to be defective in material or
workmanship will be repaired or replaced promptly.
Please Note: Products that have been modified will not be covered under this
warranty.
30 Day Money Back Guarantee
Any single standard MAGMA manufactured product may be returned
within 30 days of purchase for a full refund of the price paid for the
product being returned (must be in new condition in the original
packaging). If you are not satisfied, or chose the wrong product by
mistake, you do not have to keep it. Please call our Sales Group for a
R
eturn
M
erchandise
A
uthorization number
before
returning the product.
Free Technical Assistance
MAGMA is dedicated to providing competent, responsive technical
support both before and after the sale. We have staffed our support
department with professional software and hardware engineers and
given them the finest tools. MAGMA provides unlimited support to all
customers for the life of all products purchased.
Warranty & Repair in Seven Days
Any MAGMA manufactured product returned for repair under warranty
will be repaired and shipped within one week unless it is necessary for a
Technical Support Engineer to contact you and discuss the repair.
Repaired products are returned by the same shipping method as they
are received. Please call for a
R
eturn
M
erchandise
A
uthorization
number
before
returning the product.
Please Note: All returns to MAGMA for Repair/Replacement/Credit must be
shipped back to MAGMA with
all Shipping Charges and Duties Paid
. Shipments
that arrive with freight or duties due, or returned collect,
will be refused and sent
back to the sender at their own expense.
Returns for Repair/Replacement/Credit
It is not required, though highly recommended, that you keep the
packaging from the original shipment of your MAGMA Product.
However, if you return a product to MAGMA for warranty
repair/replacement or take advantage of the 30 day money back