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MAGMA
30 Chapter 4 Warranty & Tech Support
The item must be returned to MAGMA with all parts and components that were
shipped with it, in undamaged condition. The Customer shall be responsible for
missing components and/or systems or components that are returned and are
found to be physically damaged.
Non-Returned Advanced Replacements
: Advanced Replacements
that are not returned within
30 days
of replacement shipment will
automatically be charged to the securing credit card. If the product is
returned after the credit card is charged, the entity (person or company)
will be responsible for a Restocking Fee. This fee will be 25% of the
listed price of the replaced unit, with a minimum Restocking Fee of
$25.00. Product will only be accepted for return and restocking if the
Advanced Replacement is less than 90 days from date of replacement
unit shipment.
Contacting Technical Support
For a quick response, send an email to support@magma.com with a
detailed description of your problem, or visit our web site at:
www.magma.com/support/support.htm
Our support department can also be reached by fax at (858) 530-2733
or by phone at (858) 530-2511. Support is available Monday through
Friday, 8:00 AM to 5:00 PM PT. When contacting MAGMA Technical
Support, please be sure to include the following information:
1) Name
2) Company Name
3) Phone Number
4) Fax Number
5) Email Address
6) MAGMA Product Name
7) MAGMA Serial Number
8) Computer Make
9) Computer Model
10) Operating System and Version
11) Make/Model of PCI cards in expansion system
12) Description of the Problem
Frequently Asked Questions
You can visit the MAGMA Technical Support FAQ pages on the Internet
at:
www.magma.com/support/support.htm