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Chapter 4 Warranty & Tech Support 29
guarantee, you will need to package the product in a manner similar to
the manner in which it was received from our plant. MAGMA cannot be
responsible for any physical damage to the product or component
pieces of the product (such as the host or expansion interfaces for PCI
expansion systems) that are damaged due to inadequate packing.
Physical damage sustained in such a situation will be repaired at the
owner's expense in accordance with
Out of Warranty Procedures
.
Please, protect your investment, a bit more padding in a good box will
go a long way to insuring the device is returned to us in the same
condition you shipped it in. Please call for a
R
eturn
M
erchandise
A
uthorization number before returning the product.
Out of Warranty Repair
Any out of warranty MAGMA manufactured product can be repaired at
the cost of MAGMA parts, plus current labor rate (not to exceed 50% off
the current list price for the same or equivalent product) plus freight.
Please call for a
R
eturn
M
erchandise
A
uthorization number before
returning the product. There will be a minimum charge for 1 hour's labor
for evaluation of the product/unit. If repairs are needed, this will be
applied to the repair of the product. Once evaluation has been
completed, a Customer Support Representative will contact you with
any options you may have and to authorize the repair work before the
repair is performed.
Advanced Replacement Service
This Fee Based Service is primarily geared towards correcting severe
problems encountered in a system within the first 90 days after
shipment from the factory, but it is also available, on a graduated fee
scale during the term of the Warranty Period. Under the terms of this
Service, MAGMA will replace a warranted MAGMA manufactured
product prior to receiving the defective product from the customer.
Advanced replacements are available upon credit approval or by
providing a VISA, MasterCard or American Express card number as
security for the returned product. The cost for this service is the
appropriate,
non-refundable
, graduated fee for Advanced
Replacement, as detailed in the chart below, plus freight.
TIME OWNED
PRODUCT
0-90 days 91 days - 6 mos. 6 mos. – 1 yr
PCI Expansion System $150.00 $300.00 $450.00
PCI Expansion Boards $50.00 $100.00 $150.00
300/400W Power Supply $50.00 $100.00 $150.00
Other Power Supply $25.00 $50.00 $75.00
Any Product under $50.00 $25.00 $25.00 $25.00
Please Note: This fee schedule subject to change. For current information
consult your Technical Support Engineer at the time of the request.