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7
OBTAINING SERVICE
IF THE UPS REQUIRES SERVICE
1.Use the TROUBLESHOOTING section 5 to eliminate obvious causes.
2.Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common
problem.
3.Call your dealer for assistance. If you cannot reach your dealer, or if he cannot resolve
the problem. call or FAX Minuteman Technical Support at the following numbers; Voice
phone
(972) 446-7363, FAX line (972) 446-9011. Please have the following information available
BEFORE calling technical support.
A. Your Name and address.
B. Where and when the unit was purchased.
C. All of the model information on the rear of your Pro Series UPS.
D. Any information on the failure, including LEDs that may be illuminated.
E. A description of the protected equipment, including model numbers if possible.
F. A technician will ask you for the above information and, if possible, help solve your
problem over the phone. In the event that the unit requires factory service, the
technician will issue you a Return Material Authorization Number (RMA #).
G. If the UPS is under warranty, the repairs will be done at no charge. If not, there will
be a charge for repair.
4. Pack the UPS in its original packaging. If the original packaging is no longer available, ask
the technical support technician about obtaining a new set. It is important to pack the UPS
properly in order to avoid damage in transit. Never use Styrofoam beads for a packing
material.
A. Include a letter with your name, address, day time phone number, RMA number, a
copy of your original sales receipt, and a brief description of the trouble.
5. Mark the RMA # on the outside of all packages. The factory cannot accept any package
without the RMA # marked on the outside.
6. Return the UPS by insured, prepaid carrier to:
Minuteman, Para Systems Inc.
1455 LeMay Drive
Carrollton, Tx. 75007
English