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1.
Make sure your PC and printer are properly connected.
2.
Record any error messages that occurred.
3.
Try to recreate the problem, if you can.
4.
Check your port settings. Your problem may be corrected
simply by changing the communication settings.
5.
List any changes that have recently been made to the system.
Try to record what you did when the problem occurred.
6.
Reset your printer. For information on resetting your printer,
see "Resetting Printers."
7.
Reboot your computer. Refer to your computer
documentation for specific instructions.
8.
Print a test label, see "Printing a Test Label."
Have the following information ready before you call: computer
brand name and model, version of DOS, Monarch printer model,
other peripheral devices on your system, support agreement,
contract number, or invoice information, customer number, and
printer serial number.
Additional Diagnostics Information
For detailed printer diagnostics information, refer to your
Operator’s Handbook or Operating Instructions. See Chapter 7,
"Status Polling," for information on requesting printer and job
status. See the following error message listing in this chapter for
more information.
8-6
Diagnostics and Errors