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MOXA EtherDevice Switch Hardware Installation Guide
A-4
Return Procedure
For product repair, exchange, or refund, the customer must:
?? Provide evidence of original purchase.
?? Obtain a Product Return Agreement (PRA) from the sales
representative or dealer.
?? Fill out the Problem Report Form (PRF). Include as much detail as
possible for a shorter product repair time.
?? Carefully pack the product in an anti-static package, and send it,
pre-paid, to the dealer. The PRA should be visible on the outside of
the package, and include a description of the problem, along with the
return address and telephone number of a technical contact.