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Chapter 5 - Troubleshooting
Uncheck Use Automatic Settings to change the port’s settings so
they do not conflict with the other device, or select the port the
conflicting device is on and change it instead. If you need to open
your computer to change switches or jumpers on the conflicting
device; refer to the device’s documentation.
•
The modem may be defective. If you have another Multi-Tech
modem, try swapping modems. If the problem goes away, the first
modem is possibly defective. Call Tech Support for assistance
(see Chapter 7).
The Modem Dials But Cannot Make a Connection
There can be several reasons the ZPX fails to make a connection.
Possibilities include
• lack of a physical connection to the telephone line.
• a wrong dial tone.
• a busy signal.
• a wrong number.
• no modem at the other end.
• a faulty modem, computer, or software at the other end.
• incompatibility between modems.
You can narrow the list of possibilities by using extended result codes.
To enable them, enter ATV1X4 and press ENTER while in terminal
mode, or include V1X4 in the modem’s initialization string. When you
dial again, the modem will report the call’s progress.
•
If the modem reports NO DIALTONE, check that the modem’s
telephone line cable is connected to both the modem’s LINE jack
(not the PHONE jack) and the telephone wall jack. If the cable
looks secure, try replacing it. If that doesn’t work, the problem may
be in your building’s telephone installation. To test the building
installation, plug a telephone into your modem’s telephone wall
jack and listen for a dial tone. If you hear a dial tone, your modem
may be installed behind a company phone system (PBX) with an
internal dial tone that sounds different from the normal dial tone.
In that case, the modem may not recognize the dial tone and may
treat it as an error.
Check your PBX manual to see if you can change the internal dial
tone; if you can’t, change your modem’s initialization string to
replace X4 with X3, which will cause the modem to ignore dial
tones.