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Chapter 5 - Troubleshooting
The Modem Disconnects While Online
•
If you have call waiting on the same phone line as your modem, it
may interrupt your connection when someone tries to call you. If
you have call waiting, disable it before each call. In most
telephone areas, you can disable call waiting by preceding the
telephone number with *70 (check with your local telephone
company).
You can automatically disable call waiting by including the
disabling code in the modem’s dial prefix (e.g., ATDT*70,—note
the comma, which inserts a pause before the number is dialed).
To change the dial prefix in MultiExpress Terminal, select
Setup
,
Modem
; then select the modem type you are using, and type the
new prefix in the Dial Prefix box. To change the dial prefix in
Windows Terminal, select Settings, Modem Commands. To
change it in Windows 95 HyperTerminal, select Call, Connect
from the menu bar, click Dialing Properties, check this location
has Call Waiting, and select the correct code for your phone
service.
•
If you have extension phones on the same line as your modem,
you or someone else can interrupt the connection by picking up
another phone. If this is a frequent problem, disconnect the
extension phones before using the modem, or install another
phone line especially for the modem.
•
Check for loose connections between the modem and the
computer.
•
You may have had a poor connection because of line conditions
or the problem may have originated on the other end of the line.
Try again.
•
If you were online with a BBS, it may have hung up on you
because of lack of activity on your part or because you exceeded
your time limit for the day. Try again.