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MT5634ZPW-PCI
60
Owner’s Manual
The Modem Dials But Cannot Make a
Connection
There can be several reasons the MultiModemZPW-PCI fails to
make a connection. Possibilities include
• lack of a physical connection to the telephone line.
• a wrong dial tone.
• a busy signal.
• a wrong number.
• no modem at the other end.
• a faulty modem, computer, or software at the other end.
• incompatibility between modems.
You can narrow the list of possibilities by using extended result
codes. If you have disabled the modem’s extended result codes,
re-enable them by entering ATV1X4 in the terminal window and
pressing ENTER. When you dial again, the modem will report
the call’s progress.
• If the modem reports
NO DIALTONE
, check that the
modem’s telephone line cable is connected to both the
modem’s LINE jack (not the PHONE jack) and the telephone
wall jack. If the cable looks secure, try replacing it. If that
doesn’t work, the problem may be in your building’s
telephone installation. To test the building installation, plug a
telephone into your modem’s telephone wall jack and listen
for a dial tone. If you hear a dial tone, your modem may be
installed behind a company phone system (PBX) with an
internal dial tone that sounds different from the normal dial
tone. In that case, the modem may not recognize the dial
tone and may treat it as an error. Check your PBX manual to
see if you can change the internal dial tone; if you can’t,
change your modem’s initialization string to include
X3
,
which will cause the modem to ignore dial tones. (Note,
however, that
X3
is not allowed in some countries, such as
France and Spain.)