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MT5634ZPW-PCI
62
Owner’s Manual
The Modem Disconnects While Online
• If you have call waiting on the same phone line as your
modem, it may interrupt your connection when someone
tries to call you. If you have call waiting, disable it before
each call. In most telephone areas in North America, you
can disable call waiting by preceding the telephone number
with *70 (check with your local telephone company).
You can automatically disable call waiting by including the
disabling code in the modem’s dial prefix (e.g., ATDT*70,—
note the comma, which inserts a pause before the telephone
number is dialed). For example, to change the dial prefix in
MultiExpress Terminal, select Setup, Modem; then select
the modem type you are using, and type the new prefix in
the Dial Prefix box. To change it for Windows 95 software,
select Start, Settings, Control Panel, Modems. In the
Modems Properties sheet, select the Multi-Tech
MT5634ZPW-PCI, click Dialing Properties, check “This
location has call waiting,” and select the correct code for
your phone service.
Note: *70 is only used in the United States.
• If you have extension phones on the same line as your
modem, you or someone else can interrupt the connection
by picking up another phone. If this is a frequent problem,
disconnect the extension phones before using the modem,
or install another phone line especially for the modem.
• Check for loose connections between the modem and the
telephone jack.
• You may have a poor connection because of line conditions
or the problem may have originated on the other end of the
line. Try again.
• If you were online with a BBS or a commercial online
service, it may have hung up on you because of lack of
activity on your part or because you exceeded your time limit
for the day. Try again.