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Reference Manual for the Model RP614 v2 Web Safe Router
6-2 Troubleshooting
• Make sure that the power cord is properly connected to your router and that the power supply
adapter is properly connected to a functioning power outlet.
• Check that you are using the 7.5 V DC power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.
Test LED Never Turns On or Test LED Stays On
When the router is turned on, the Test LED turns on for about 10 seconds and then turns off. If the
Test LED does not turn on, or if it stays on, there is a fault within the router.
If you experience problems with the Test LED:
• Cycle the power to see if the router recovers and the LED blinks for the correct amount of
time.
If all LEDs including the Test LED are still on one minute after power up:
• Cycle the power to see if the router recovers.
• Clear the router’s configuration to factory defaults. This will set the router’s IP address to
192.168.0.1. This procedure is explained in “Restoring the Default Configuration and
Password” on page 6-7.
If the error persists, you might have a hardware problem and should contact technical support.
LAN or WAN Port LEDs Not On
If either the LAN LEDs or WAN LED do not light when the Ethernet connection is made, check
the following:
• Make sure that the Ethernet cable connections are secure at the router and at the hub or
workstation.
• Make sure that power is turned on to the connected hub or workstation.
• Be sure you are using the correct cable:
— When connecting the router’s WAN port to a cable or DSL modem, use the cable that was
supplied with the cable or DSL modem. This cable could be a standard straight-through
Ethernet cable or an Ethernet crossover cable.