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Troubleshooting A-107
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Lose your password? This section shows how to reset the Netopia D-Series so that you can access the console
screens once again. Keep in mind that all of your connection profiles and settings will need to be reconfigured.
If you don't have a password, the only way to get back into the Netopia D-Series is the following:
1. Turn the Netopia D-Series upside down.
2. Referring to the diagram below, find the paper clip size Reset Switch slot.
3. Carefully insert the larger end of a standard size paper clip until you contact the internal Reset Switch. (No
need to unwind the paper clip.)
4. Press this switch.
5. This will reset the unit to factory defaults and you will now be able to reprogram the Netopia D-Series.
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If you suspect that power was restored after a power outage and the Netopia D-Series is connected to a remote
site, you may need to switch the Netopia D-Series off and then back on again. After temporary power outages,
a connection that still seems to be up may actually be disconnected. Rebooting the Netopia D-Series should
reestablish the connection.
Reset Switch Slot