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.covad.net/onlinesupport
Got a technical problem you need help with, or a question about your Covad account? For answers to practically any
question related to Covad, just turn to SMART Account Manager. This online resource center is just a few clicks away at
www.covad.net. To access SMART, all you need to do is log in with your user ID and password. Please note that your user ID is
the same as the username you chose at the time of your order.
What you'll find on SMART
1. What's New
Always know what's new and changing with your Covad Internet service. We're always adding information to help you
manage your account and make the most of your high-speed connection.
2. Online Support
Instead of picking up the phone, save time by visiting our Online Support Center. You'll find answers to commonly asked
technical and customer service questions, as well as dial-up numbers and legal information – all in one place. And if you can't
find the information you're looking for, you can send an email to one of our customer service representatives.
3. Account Information
Take control of your account. Easily change your password, get up-to-date billing information, or review past statements.
4. Service Information
Looking to upgrade your service, or add more email accounts? You can do it instantly, just by clicking on this section.
5. Hosting Services
Want to register your own domain and set up custom domain email and Web hosting?
You can do all of that through Covad by visiting this section.
USER GUIDE
Get to Know SMART