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User’s Guide: English 5
Troubleshooting ....................................................... 80
General Information .............................................................80
Internet Support .................................................................80
List of Problems ....................................................................81
Problem 1:
My word processor files do not print the way I have the
menu and front panel set. ...............................................82
Problem 2:
Nothing happens when I turn on the printer...................83
Problem 3:
The printer does not print when the computer
sends data. ......................................................................83
Problem 4:
I'm getting strange symbols, incorrect fonts, etc., when I
try to print a document. ..................................................83
Problem 5:
Ink smears on the paper when I print on narrow forms. ..84
Problem 6:
I've installed a new ribbon and the printing is smeared and
streaked. ..........................................................................84
Problem 7:
The ALARM light is flashing. ........................................84
Problem 8:
The ALARM light is on and the Character Pitch 10 light
is flashing. ......................................................................84
Problem 9:
The ALARM light is on and the Character Pitch 15 light
is flashing. ......................................................................85
Problem 10:
The printer needs paper, but the ALARM light is not on
and I cannot load the paper. ...........................................85
Problem 11:
The Print Quality and Character Pitch keys on the front
panel don't work. ............................................................85
Problem 12:
Continuous-form paper sticks to the paper separator.....85
Specifications ............................................................ 86
Service and Support ................................................ 91
General Information .............................................................91
Documentation .....................................................................92
Purchase Location ................................................................92
Internet Support ....................................................................93
www.okidata.com ............................................................93
my.okidata.com ...............................................................93
Telephone Support ...............................................................94
Service Centers .....................................................................95
Service and Support: United States and Canada..................96
Service and Support: Latin America ....................................97