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Problem Solving E-37
Problem: The first line is printing too far down on the
page and I can’t get it any higher using the SHIFT and
LF/Micro Feed Down buttons.
Solution: The setting for the Top of Form (TOF) will be
restricted if you have the Forms Tear-Off feature en-
gaged when you set the TOF. To correct for this, you
must reset the TOF with the Forms Tear-Off disengaged,
as follows:
1. Hold SHIFT button and press SEL button to enter Menu
mode.
2. Use GROUP and ITEM buttons to reach Rear Feed
Form Tear-Off entry and/or Bottom Feed Form Tear-Off
entry, depending on paper path(s) you’re using.
3. Use SET button to change Form Tear-Off setting to Off.
4. Hold SHIFT button and press SEL button to exit Menu
mode.
5. Press SEL button to deselect printer.
6. Hold SHIFT button while pressing LF/Micro Shift Down
button to set TOF at desired position.
7. Hold SHIFT button and press SEL button to enter Menu
mode.
8. Use GROUP and ITEM buttons to reach Rear Feed
Form Tear-Off entry and/or Bottom Feed Form Tear-Off.
9. Use SET button to change Form Tear-Off to desired
setting (500ms, 1 sec or 2 sec).
10. Hold SHIFT button and press SEL button to exit Menu
mode.
Problem: I need to load paper, but the Alarm light is
not on and I can’t load paper.
Solution: If the Alarm light is off, the printer thinks it
has paper loaded. To correct this problem, press and
release the SEL button, then hold the SHIFT button and
press the RESET (Character Pitch) button. The Alarm
light will come on and you’ll be able to load paper.
Problem: My word processor files don’t print the way I
have the MENU and front panel set.
Solution: Before sending a file to the printer, many
word processors send either an “initialization string” or
an I-Prime signal to the printer.
The initialization string contains codes that reset the
printer to a default set of features: otherwise the printer
might accidentally print using features set for a previous
job. These codes override panel or MENU settings. To
set your printer to ignore the reset code, enter the printer
MENU (hold SHIFT button while pressing SEL/MENU
button) and change the Reset Inhibit item (in the Set-Up
group) to Yes. Please note that while this will stop the
reset code from resetting your printer, other codes in the