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28 OKIPAGE 14ex, 14i, 14i/n
Software problems
Your software (operating environment, applications
and printer drivers) controls the printing process. Make
sure you have selected the right driver for use with your
printer. See your software documentation for more in-
formation.
Oblong area of
faint print
appears on each
page.
Drop out caused by using
paper exposed to high
humidity.
Change paper stocks,
check paper storage
environment or use a
dehumidifier; check toner
level.
Vertical white
streaking or faint
areas on page.
Tonerislowanddoesnot
distribute properly, or the
drum is worn out.
Replace toner cartridge.
Check drum and replace
the drum, if necessary.
Contact service.
LED array is dirty. Clean LED array.
Vertical black
lines.
Hardware problem. Contact service.
Fuzzy print. LED array is dirty. Clean LED array.
Distorted print.
Paper path, lamp
assembly, or fusing unit
problem.
Generate cleaning page.
Contact service.
Faded print.
Toner cartridge is not
correctly installed.
Install toner cartridge
correctly.
Smeared or
blotched print.
Dirty rollers; toner
dropped inside printer or
image drum problem.
Contact service.
Printed page is
light/blurred.
Is toner low? Replace toner cartridge.
Is paper meant for laser
printers?
Use recommended paper.
LED array is dirty. Clean LED array.
Bold characters
and dark lines
are smeared.
Toner is low.
Install new toner
cartridge.
Symptom Problem Solution
Print is darker
than usual.
Darkness setting is too
high.
Change darkness setting.
Pages curl
excessively.
Printing on wrong side of
paper.
Turn paper over in tray.
(Note arrow on paper
package). Install paper
print side down in tray.
Moisture in paper.
Improper storage.
Avoid storing paper in
areas of excessive
temperature and
humidity. Store paper in
protective wrapping.
High humidity.
Recommended operating
humidity: 20-80%
Symptom Problem Solution
Printing is garbled.
Incorrect driver is
installed.
Install an appropriate
driver.
Symptom Problem Solution