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16 OKIPAGE 8w Lite
Print quality problems
Before consulting a service representative regarding a
print quality problem, check the table below to see if
there is a solution, or something you might have over-
looked.
To verify print quality problems, try printing several
pages to check that the problem is persistent.
Symptom Problem Solution
Blank sheets
printed.
Image drum cartridge not
properly installed.
Reinstall image drum
cartridge.
Empty or missing toner
cartridge.
Install new toner
cartridge.
Entire page
prints faintly.
Empty toner cartridge.
Pages get fainter when
toner is used up.
Install new toner
cartridge.
LED array is dirty. Clean LED array.
Page has grey
background.
Static electricity,
generally from dry
environments, causes
toner to stick to
background.
Change paper to a
smoother laser bond or
use a humidifier.
Page prints all
black.
Hardware problem. Contact service.
Page has
repetitive marks.
Damaged image drum
cartridge causes repetitive
marks every 1.6 inches
(4.06 cm) due to surface
nicks and scratches.
Generate a cleaning page,
repetitive marks may be
temporary.
Oblong area of
faint print
appears on each
page.
Drop out caused by using
paper exposed to high
humidity.
Change paper stocks,
check paper storage
environment or use a
dehumidifier; check toner
level.
Vertical white
streaking or faint
areas on page.
Toner is low and does not
distribute properly, or the
drum is worn out.
Replace toner cartridge.
Check drum and replace
the drum, if necessary.
Contact service.
LED array is dirty. Clean LED array.
Vertical black
lines.
Hardware problem. Contact service.
Fuzzy print. LED array is dirty. Clean LED array.
Faded print. Toner cartridge is not
correctly installed.
Install toner cartridge
correctly.
Smeared or
blotched print.
Dirty rollers; toner
dropped inside printer or
image drum problem.
Contact service.
Printed page is
light/blurred.
Is toner low? Replace toner cartridge.
Is paper meant for laser
printers?
Use recommended paper.
LED array is dirty. Clean LED array.
Bold characters
and dark lines
are smeared.
Toner is low. Install new toner
cartridge.
Print is darker
than usual.
Darkness setting is too
high.
Change darkness setting.
Symptom Problem Solution