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Troubleshooting
Most problems associated with the printer can be traced to improper setup, installation, or cabling.
The following table will assist the user in identifying and correcting some of the more common problems. If you
need additional help, contact the store from which the unit was purchased or the Panasonic technical support
number found in Page 4.
Symptom Possible Cause Probable Solution
Ink smears. Head gap lever is not in the
proper position.
Move the lever toward the position
"6" until ink does not smear.
(Page 18)
Printout is faint. Head gap lever is not in the
proper position.
Set the lever to the proper position.
(Page 12)
Printhead moves but there is no
printing.
Ribbon cassette is not installed
correctly.
Re-insert ribbon cassette.
(Page 18)
Head gap lever is not in the
proper position.
Set the lever to the proper position.
(Page 12)
Paper out detector inoperative. Paper out detect is OFF. Set Paper out detect to ON.
(Page 25, 32)
Printer does not power up. No AC power. Check AC power cord.
(Page 17)
Power is on but printer does not
print.
Printer is not ON LINE. Press ON LINE switch.
Interface cable is not properly
connected.
Secure connection.
(Page 16)
Out of paper. Install new paper. (Page 20)
Printhead has become
overheated.
Allow the printhead some time to
cool down. The printer will
automatically resume printing.
Carriage stops moving, all
indicators start blinking.
Path of printhead is blocked. Clear the path, turn the power off,
then back on to resume printing.
Paper wrinkles when using
tractor feed.
No reverse tension on paper. Set paper supply lower than
printer.
Printer cannot load single sheet
through the top.
Paper feed selector is set to
" ".
Set paper feed selector to " ".
Unexpected characters appear
in printing.
Emulation is set incorrectly. Check printer driver of your
software package and set
emulation accordingly.
(Page 25, Page 28)
Operating Instructions 39
Maintenance & Troubleshooting