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Problem Solving
Information Code
540/541/
542/543
Communication error occurred while transmitting. 1. Reload the document, and send again.
2. Check with the other party.
--
550 Telephone line disconnected. Check with the other party. --
554/555 Communication error occurred while receiving. Check with the other party. --
580 Sub-address transmission to a machine that has no
Sub-address function.
Check the remote station. --
581
Sub-address Password transmission to a machine
that has no Password Sub-address function.
Check the remote station. --
623 No document loaded on the ADF. Reload the document, and send again. --
630 Redial was not successful due to a busy line. Reload the document, and send again. --
634 Redial was not successful due to no response from
the called station or wrong number dialed.
Note: If busy tone was not detected, the machine will
only redial once.
Check the telephone number, and send
again.
--
638 Power failure occurred during the communication. Check the power cord, and plug. --
712 Incorrect Email Address. Check the email address, and send again.
Check the IP Address of the SMTP Server
with the Network Administrator.
--
714 Cannot Log on to the LAN. Check the 10Base-T/100Base-TX cable
connection. An unexpected LAN problem
occurred. Contact the Network Administrator.
--
715 TCP/IP connection timed out. Check the Internet Fax Parameter settings.
Verify the IP Address, Default Gateway IP
Address, SMTP Server IP Address.
--
716 Cannot logon to the designated SMTP Server. Check the SMTP Server IP Address setting.
Contact the Network Administrator.
--
717 Incomplete SMTP Protocol transmission. SMTP
Server’s hard disk may be full.
SMTP Server is defective.
Contact the Network Administrator.
--
719 Received data via LAN is in a format that is not
supported.
Ask the originator to resend with a supported
file attachment format:
* In a TIFF format.
* Image data equivalent to recording paper
size.
--
720 Cannot connect to the POP Server (Incorrect POP
Server IP Address) POP Server is down.
Check the POP Server IP Address.
Contact the Network Administrator.
--
721 Cannot connect to the POP Server. (User Name or
Password error)
Check the POP User Name and Password,
or the APOP settings.
Contact the Network Administrator.
--
722 Failed to obtain IP address from the DHCP Server. Check the 10Base-T/100Base-TX cable
connection.
Confirm that the Internet Parameter, and the
DHCP Server are correctly configured before
turning On, or turning Off the power.
Contact the Network Administrator.
16
Info.
Code
Meaning Possible Action Page