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Frequently Asked Questions/ Troubleshooting
Q: There are strange lines on the scanned image, or the image is
not clear.
A: Check the following:
• Are there scratches on the original, or is the original clean?
Remove any stains or dust from the original before scanning.
• Has the scanner been used for a long period of time without
cleaning and calibration? Follow the instructions for "Cleaning
the Scanner" on page 24 and “Calibrating the Scanner" on
page 27, and then try again.
Q: The original gets stuck halfway in the feeding slot.
A: Press the Power button. The scanner will advance the original so
you can remove the jammed original from the output slot.
Q: The status indicator blinks rapidly and no scan is possible.
A: Check the following:
• Is the memory card inserted properly into the memory card
slot? Re-insert the card and try again.
• Is the SD card locked (set to write-protect)? Unlock the card.
• Is the memory card full? The indicator blinks when the free
space on the memory card is below 1MB. Use another card if
necessary.
• Make sure the memory cards are in FAT or FAT32 file formats
only, not NTFS or any other file format.
• Did you insert the next original before the scanning process of
the previous one is completed? Power off and then on the
scanner and try again. Make sure that you scan the next
original only after the scanning process of the previous one is
completed
• Does the length of the original exceed the maximum
acceptable size? Refer to "Suitable and Unsuitable types of
originals" on page 13 for more information.
Q: The scanner feels warm to the touch.
A: It is normal for the scanner to emit a small amount of heat (around
30-45 Celsius) after prolonged use. However, if there are strange
odors coming from the scanner or the scanner feels hot to the
touch, disconnect the scanner immediately from the power supply
or the computer.