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Resetting Printers
Sometimes, the printer receives mixed signals and loses its ability
to communicate. If this happens, reset the printer and attempt
communication again. To reset the printer, turn off the printer,
wait two seconds, and turn it back on.
Calling Technical Support
Technical support representatives are available Monday through
Friday during regular business hours. Follow these steps before
you call:
1. Make sure your PC and printer are properly connected.
2. Record any error messages that occurred.
3. Try to recreate the problem, if you can.
4. Check your port settings. Your problem may corrected simply
by changing the communication settings.
5. List any changes that have recently been made to the system.
Try to record what you did when the problem occurred.
6. Reset your printer. For information on resetting your printer,
see "Resetting Printers."
7. Reboot your computer. Refer to your computer
documentation for specific instructions.
8. Print a test label, see "Printing a Test Label."
If these steps do not solve the problem, call Technical Support.
Have the following information ready before you call:
◆
computer brand name and model
◆
version of DOS
◆
Monarch printer model
◆
other peripheral devices on your system
Diagnostics 8-5