8-2 SDC755A
8 • Troubleshooting
Power Problems (nothing displays)
1. Is power cord plugged into both mailing machine base and wall
outlet? Make sure the power cord is not connected to a switched
wall outlet with the outlet turned off.
2. Check power lamp on the machine. If it is on, power is reaching
the machine.
3. Machine may be in sleep mode. Press any key to wake it.
Getting Help
There may be times when you need help to solve a problem, or you
may want more information about how your DM300c/DM400c Series
works. Please read the troubleshooting information in this section
first. In many cases, it can help you resolve the problem.
If you need to contact us, please have the following information at
hand:
• Product Model: DM300c/DM400c Series.
• Serial number: See the back of the DM300c/DM400c Series.
• Nature of problem: What happens and when does it happen? Did
the DM300c/DM400c Series display an error message?
• The steps you've already taken to solve the problem and the
results.
Details of how to contact your machine supplier will be either in a
separate document supplied with your DM300c/DM400c Series, on
the back cover of this guide, or on a sticker applied to your DM300c/
DM400c Series.
IMPORTANT INFORMATION
The DM300c/DM400c Series has been approved for use in the
Republic of Ireland by An Post and in the UK by Royal Mail. Under
the terms of your licence you are not allowed to tamper with or
modify the machine in any way.
