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Appendix E: Technical Support
For Service
If your Clean Screen PC needs servicing, call Planar Advance Customer Service at
503-614-4126 between 8:00 AM and 5:00 PM Pacific Time, Monday through Friday.
You will need the unit’s serial number and a brief description of the problem to receive a RMA
number.
If a repair is required, please return the product for service using the original shipping contain-
er (if possible) and clearly mark the RMA number on the outside of the box.
Returns will not be accepted without an assigned RMA number. Include a description of the con-
figuration at the time of malfunction, including network configuration, PCMCIA card, mouse
type and drivers, cabling (if other than that supplied), software program in use, and a description
of the symptoms.
In-transit damage is not covered by the warranty. We suggest you always insure your shipment.
Planar will only pay for the return shipment by surface transportation. It is the responsibility of
the sender to prepay transportation charges.
For Further Information and Driver Updates
Contact the individual manufacturers either directly or on the Web. Some useful URLs are:
Planar Advance, Inc. http://www.planar.com
Cirrus Logic, Inc. http://www.cirrus.com
ELO TouchSystems, Inc. http://www.elotouch.com
Phoenix Technologies, Ltd. http://www.phoenix.com
48 Planar Clean Screen PC User’s Manual
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