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Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the
ADSL Wireless Firewall Router and some possible solutions to them. If you follow the
suggested steps and the ADSL Wireless Firewall Router still does not function properly,
contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to the ADSL Wireless Firewall Router to configure
it.
Solution 1:
Check the following:
• The ADSL Wireless Firewall Router is properly installed, LAN
connections are OK, and it is powered ON.
• Ensure that your PC and the ADSL Wireless Firewall Router are
on the same network segment. (If you don't have a router, this
must be the case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
• If your PC uses a Fixed (Static) IP address, ensure that it is using
an IP Address within the range 192.168.0.2 to 192.168.0.254 and
thus compatible with the ADSL Wireless Firewall Router's default
IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match
the ADSL Wireless Firewall Router.
In Windows, you can check these settings by using Control
Panel-Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following trouble-
shooting steps.
• Check if other PCs work. If they do, ensure that your PCs IP
settings are correct. If using a Fixed (Static) IP Address, check
the Network Mask, Default gateway and DNS as well as the IP
Address.
• If the PCs are configured correctly, but still not working, check the
ADSL Wireless Firewall Router. Ensure that it is connected and
ON. Connect to it and check its settings. (If you can't connect to it,
check the LAN and power connections.)
• Check the ADSL Wireless Firewall Router's status screen to see
if it is working correctly.
A